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Miami Beach 411
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Home > Hotels > Questions

Special Web Rates

How do these rates save me money?
Because of the large number of reservations we process, we have negotiated special rates with the properties. We guarantee that our Special Web Rates are the lowest you can find. To secure a reservation, we require up-front payment with your credit caRoad This ensures you have a room when you arrive and are not "bumped" or "overbooked."

What if I find a lower price after booking?
If there is a lower rate available for the same dates and the same hotel, we will either refund you the difference or cancel the reservation without penalty. This guarantee only applies to rates indicated as "Special Internet Rates".

Making A Reservation

How do I reserve my room?
Our reservation process is very simple. You can search for specific hotels or enter the dates of arrival & departure.

After reading about the property, choose Search Available Room Rates to see what is available.

A hotel or list of hotels will appear on the screen. For rate information, click the name of the property. After room types and rates are returned to your screen, you can choose the rate you desire by clicking on the "Book It" button on the right side of the screen. After you have selected your desired room type, you will be taken to a "Secure Reservation" form. Then you will need to review the "Reservation Information" and fill in the blanks on the "Guest Information" section. After you fill out all of the needed information, press the "Submit Reservation" button. If further correspondence is necessary prior to confirming the reservation, a Reservations Specialist will reply back to you with an email within 2 to 4 hours.

Would you rather make your reservation over the phone? Call toll free in the USA or Canada at: 1.800.780.5733 or in Europe at: 00.800. When calling to reserve a room, please refer to discount source code: 87965

Is it safe to use my credit card?

Yes. We take this matter very seriously. To ensure your security, TravelNow utilizes a secure commerce server, which encrypts the credit card number and encodes it into a non-usable form.

My credit card number is correct, but the hotel is not accepting it. Why?
There are a few possibilities: Your card type is not accepted at the hotel. The card expiration date precedes the reservation date. You have reached your credit limit. There is a computer error.

Can I specify where I would like my room located?
If special requests are accepted by the lodging, a section will appear on the Reservation Form to insert such requests and submit them to the hotel. The hotel staff will do their best to accommodate requests. We cannot guarantee that your requests will be granted because they are subject to availability.

Is the room rate per person or per night?
Rates are quoted on a nightly basis unless otherwise specified. Some rates may require special idenification. Taxes and fees not included unless otherwise specified in the detailed Rate Rules. Extra people, roll-away beds and incidentals may be subject to additional charges

Confirming A Reservation

What happens when I make a reservation?
Reservation requests will result in a new screen showing an Itinerary Number, which should be kept and used with any future correspondence. You may also be quoted a Confirmation Number. Additionally, all reservations will be followed up within 2 to 4 hours with an email using the same Itinerary Number and, if available, a Confirmation Number.

How do I check on my request for a lodging?
You may view your reservation using the View/Cancel Reservation link.
Always feel free to contact us with any inquiries regarding your request. For fastest service, include your "Booking Number". You may contact TravelNow directly at reply@TravelNow.

I don't have long to wait for a confirmation. What can I do?
Typically, most lodging reservations are made in real time and your confirmation should only take a few seconds. You will be notified of the status of your reservation within 2 to 4 hours. When we receive the confirmation number from the property, it will be emailed to you.

When will my reservation be at the hotel?
72 hours before your arrival date. Rest assured, the room is booked; however, the hotel has not entered your details into their system yet.

Will I receive written confirmation from the hotel?
No. The email confirmation you receive from TravelNow is all you will need. It displays your TravelNow Itinerary Number, the hotel information, the rate, confirmation number, and cancellation policy.

Canceling A Reservation

What is the cancellation policy on my reservation?
When you are completing the Secure Lodging Reservation Form, the Cancellation Policy will be provided in red or there will be a link to read the cancellation policy. You can also view the property information page to find the cancellation policy. These policies will vary from lodging to lodging, so you must read each one carefully. In general, the policy is you must cancel the room(s) 72 hours prior to your specified arrival; however, these are just general guidelines and the specific policy of the property will prevail. If you cancel before the deadline, generally you will not be charged a penalty. Canceling after the stated period will result in a cancellation penalty fee.

Reservations of "Special Internet Rates" will apply a cancellation fee regardless of the timeframe of cancellation. If the cancellation is outside of the time allotted, you may be charged for one night's stay including tax, recovery charges and service fees. Please read the specific cancellation policy provided for each property regarding your reservation.

How do I cancel a reservation?
Use the View/Cancel Reservation link.

What is the Refund Policy?
We strives to provide the best service possible and will work on behalf of our clients to rectify any regrettable circumstances pertaining to your reservation. However, we act only as an independent agent to secure services. Therefore, we have no control over personnel or operations and shall not be held liable for any inconvenience, personal injury, property damage, or other loss incurred as a result of any wrongful acts, omissions, or default on the part of the suppliers. All grievances must be reported with any and all supporting documentation to TravelNow.com within 60 days of the mailing of the first credit card statement showing any discrepancies for billing and payment issues or within 60 days after the completion of travel services provided.


What type of customer service is offered?
After submitting your reservation request, you will be provided with an email address to use to make inquires about your request. Our qualified and friendly agents are available 24-hours a day, 7 days a week, 365 days a year (including holidays) to answer all of your questions.

Is there a hotel shuttle service to/from the airport?
Many hotels offer shuttle service to and from the airport. This may be listed on the Lodging Information page. If it is offered, there may be a charge by the hotel for this service.

Is parking available? Free parking? Long-term parking?
Most hotels and vacation rentals offer free parking for their guests, although some may charge. Long-term parking is offered at the discretion of the property (often in conjunction with park and fly rates). This may be listed on the Lodging Information page.

What if there will be more than two adults in the room?
Most hotels allow additional guests to stay in the rooms at a charge (usually between $5 & $20 per person). Some hotels and most vacation rentals have a limit on how many people can stay in a room. This may be listed on the Lodging Information page.

Our children will be with us... do they stay free?
Usually children under 12 years of age stay for free in their parent's room using the existing bedding. The age requirement differs depending on the specific hotel's policy. This may be listed on the Hotel Lodging page.

Are rollaway beds/cribs available?
Most hotels offer rollaway beds and cribs (typically at a charge- $5.00-$20.00 each). Some may have restrictions on what room types will allow rollaway beds. This may be listed on the Lodging Information page. If special requests are accepted, a section will appear on the Reservation Form to insert such requests and submit them to the hotel or vacation rental.

What are the directions to the hotel?
The location information of the hotel is sometimes listed on the Lodging Information page. This can identify the distance from the hotel to certain landmarks or the airport. Vacation rental reservations will have directions included in the confirmation email.

Is breakfast included?
Many hotels offer free breakfast. Often this is a continental breakfast or sometimes just coffee and donuts. If included, it should be listed on the Lodging Information page.

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