Special Web Rates
How do these rates save me money?
Because of the large number of reservations we process,
we have negotiated special rates with the properties.
We guarantee that our Special Web Rates are the lowest
you can find. To secure a reservation, we require up-front
payment with your credit caRoad This ensures you have a
room when you arrive and are not "bumped" or
"overbooked."
What if I find a lower price after booking?
If there is a lower rate available for the same dates
and the same hotel, we will either refund you the difference
or cancel the reservation without penalty. This guarantee
only applies to rates indicated as "Special Internet
Rates".
Making
A Reservation
How do I reserve my room?
Our reservation process is very simple. You can search
for specific hotels or enter
the dates of arrival & departure.
After reading about the property, choose Search Available
Room Rates to see what is available.
A hotel or list of hotels will appear on the screen. For
rate information, click the name of the property. After
room types and rates are returned to your screen, you
can choose the rate you desire by clicking on the "Book
It" button on the right side of the screen. After
you have selected your desired room type, you will be
taken to a "Secure Reservation" form. Then you
will need to review the "Reservation Information"
and fill in the blanks on the "Guest Information"
section. After you fill out all of the needed information,
press the "Submit Reservation" button. If further
correspondence is necessary prior to confirming the reservation,
a Reservations Specialist will reply back to you with
an email within 2 to 4 hours.
Would you rather make your reservation over the phone?
Call toll free in the USA or Canada
at: 1.800.780.5733 or in Europe
at: 00.800.11.20.11.40. When
calling to reserve a room, please refer to discount source
code: 87965
Is it safe to use my credit
card?
Yes. We take this matter very
seriously. To ensure your security, TravelNow utilizes
a secure commerce server, which encrypts the credit card
number and encodes it into a non-usable form.
My credit card number is correct, but the hotel
is not accepting it. Why?
There are a few possibilities: Your card type is not accepted
at the hotel. The card expiration date precedes the reservation
date. You have reached your credit limit. There is a computer
error.
Can I specify where I would like my room located?
If special requests are accepted by the lodging, a section
will appear on the Reservation Form to insert such requests
and submit them to the hotel. The hotel staff will do
their best to accommodate requests. We cannot guarantee
that your requests will be granted because they are subject
to availability.
Is the room rate per person or per night?
Rates are quoted on a nightly basis unless otherwise specified.
Some rates may require special idenification. Taxes and
fees not included unless otherwise specified in the detailed
Rate Rules. Extra people, roll-away beds and incidentals
may be subject to additional charges
Confirming A Reservation
What happens when I make a
reservation?
Reservation requests will result in a new screen showing
an Itinerary Number, which should be kept and used with
any future correspondence. You may also be quoted a Confirmation
Number. Additionally, all reservations will be followed
up within 2 to 4 hours with an email using the same Itinerary
Number and, if available, a Confirmation Number.
How do I check on my request for a lodging?
You may view your reservation using the View/Cancel
Reservation link. Always
feel free to contact us with any inquiries regarding your
request. For fastest service, include your "Booking
Number". You may contact TravelNow directly at reply@TravelNow.
I don't have long to wait for a confirmation.
What can I do?
Typically, most lodging reservations are made in real
time and your confirmation should only take a few seconds.
You will be notified of the status of your reservation
within 2 to 4 hours. When we receive the confirmation
number from the property, it will be emailed to you.
When will my reservation be at the hotel?
72 hours before your arrival date. Rest assured, the room
is booked; however, the hotel has not entered your details
into their system yet.
Will I receive written confirmation from the hotel?
No. The email confirmation you receive from TravelNow
is all you will need. It displays your TravelNow Itinerary
Number, the hotel information, the rate, confirmation
number, and cancellation policy.
Canceling A Reservation
What
is the cancellation policy on my reservation?
When you are completing the Secure Lodging Reservation
Form, the Cancellation Policy will be provided in red
or there will be a link to read the cancellation policy.
You can also view the property information page to find
the cancellation policy. These policies will vary from
lodging to lodging, so you must read each one carefully.
In general, the policy is you must cancel the room(s)
72 hours prior to your specified arrival; however, these
are just general guidelines and the specific policy of
the property will prevail. If you cancel before the deadline,
generally you will not be charged a penalty. Canceling
after the stated period will result in a cancellation
penalty fee.
Reservations of "Special Internet Rates" will
apply a cancellation fee regardless of the timeframe of
cancellation. If the cancellation is outside of the time
allotted, you may be charged for one night's stay including
tax, recovery charges and service fees. Please read the
specific cancellation policy provided for each property
regarding your reservation.
How do I cancel a reservation?
Use the View/Cancel
Reservation link.
What
is the Refund Policy?
We strives to provide the best service possible and will
work on behalf of our clients to rectify any regrettable
circumstances pertaining to your reservation. However,
we act only as an independent agent to secure services.
Therefore, we have no control over personnel or operations
and shall not be held liable for any inconvenience, personal
injury, property damage, or other loss incurred as a result
of any wrongful acts, omissions, or default on the part
of the suppliers. All grievances must be reported with
any and all supporting documentation to TravelNow.com
within 60 days of the mailing of the first credit card
statement showing any discrepancies for billing and payment
issues or within 60 days after the completion of travel
services provided.
Miscellaneous
What type of customer service
is offered?
After submitting your reservation request, you will be
provided with an email address to use to make inquires
about your request. Our qualified and friendly agents
are available 24-hours a day, 7 days a week, 365 days
a year (including holidays) to answer all of your questions.
Is there a hotel shuttle service to/from the airport?
Many hotels offer shuttle service to and from the airport.
This may be listed on the Lodging Information page. If
it is offered, there may be a charge by the hotel for
this service.
Is parking available? Free parking? Long-term
parking?
Most hotels and vacation rentals offer free parking for
their guests, although some may charge. Long-term parking
is offered at the discretion of the property (often in
conjunction with park and fly rates). This may be listed
on the Lodging Information page.
What if there will be more than two adults in
the room?
Most hotels allow additional guests to stay in the rooms
at a charge (usually between $5 & $20 per person).
Some hotels and most vacation rentals have a limit on
how many people can stay in a room. This may be listed
on the Lodging Information page.
Our children will be with us... do they stay free?
Usually children under 12 years of age stay for free in
their parent's room using the existing bedding. The age
requirement differs depending on the specific hotel's
policy. This may be listed on the Hotel Lodging page.
Are rollaway beds/cribs available?
Most hotels offer rollaway beds and cribs (typically at
a charge- $5.00-$20.00 each). Some may have restrictions
on what room types will allow rollaway beds. This may
be listed on the Lodging Information page. If special
requests are accepted, a section will appear on the Reservation
Form to insert such requests and submit them to the hotel
or vacation rental.
What are the directions to the hotel?
The location information of the hotel is sometimes listed
on the Lodging Information page. This can identify the
distance from the hotel to certain landmarks or the airport.
Vacation rental reservations will have directions included
in the confirmation email.
Is breakfast included?
Many hotels offer free breakfast. Often this is a continental
breakfast or sometimes just coffee and donuts. If included,
it should be listed on the Lodging Information page.
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