The backlash begins - Cruise Network will maintain its “no sale” policy for all future Jewel of the Seas sailings until Royal Caribbean Cruise Lines chooses to make public a more satisfactory explanation regarding their recent bug bed incident.
A Florida couple is at home now after their cruise vacation aboard Royal Caribbean Jewel of the Seas was cut short by a severe infestation of bed bugs in their stateroom.
Royal Caribbean has apologized to the couple and refunded $2,800 for the tickets, but declined to reimburse them for medical care or hotel expenses incurred while waiting to get home. You got to be kidding!
Here's a customer service tip for all the Royal Caribbean brass, read "The Kryptonite Factor" before it's too late.