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April 13, 2005
Bed bugs bite back

The backlash begins - Cruise Network will maintain its “no sale” policy for all future Jewel of the Seas sailings until Royal Caribbean Cruise Lines chooses to make public a more satisfactory explanation regarding their recent bug bed incident.

A Florida couple is at home now after their cruise vacation aboard Royal Caribbean Jewel of the Seas was cut short by a severe infestation of bed bugs in their stateroom.

Royal Caribbean has apologized to the couple and refunded $2,800 for the tickets, but declined to reimburse them for medical care or hotel expenses incurred while waiting to get home. You got to be kidding!

Here's a customer service tip for all the Royal Caribbean brass, read "The Kryptonite Factor" before it's too late.

Posted by Gus on April 13, 2005 09:12 AM


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