Miami 311 Call Center

Whether you want to report a pothole or have questions about your property taxes, there is now a new way to find information in Miami-Dade County—call 311.

Officials promise that 311 is the new can-do code for Miami-Dade County and will help you bypass government bureaucracy.

“We’ve basically done away with 1,600 telephone numbers. So, you call a central location, 311. All the information is here,” Miami-Dade County Mayor Carlos Alvarez said.

Operators take calls in English, Spanish and Creole and are trained to handle almost anything, officials said. If the operators cannot resolve your problem, they pass your request to the right agency.

The center takes calls Monday through Friday from 8am to 8pm. Officials say that within a year, they plan to have the service up and running 24 hours a day.

Within three years, officials hope to have all of Miami-Dade’s cities connected. So far, only the city of Miami has participating with the county.

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