Emeril's: Arrogant thieves
By tlapsley from Miami on August 05, 2007.
I recently dined at Emeril’s (8/3/07) for a birthday celebration and the visit went from excitement to nightmare. The food was bland, and the wait staff was poor. After spilling steamy hot gumbo in my lap the waiter did not offer to pay for dry cleaning or discount the bill. After checking my account online I noticed Emeril’s added another 20% gratuity charge to my account without my consent. When I called and spoke with the manager Brian he stated “this is something new the banks are doing” he didn’t even offer an apology, he simply lied. Emeril’s isn’t worth the $16 parking to experience this poor service. HIGHLY DISAPPOINTED!!! To say the least.
Emeril's is located at 1601 Collins Ave., Miami Beach, FL 33139 .
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- 2-Star rating
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tlapsley does not recommend this business.
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Lottie says:
The manager didn’t lie, you are. I’m sure he explained that when you pay with a credit card, banks are now reserving an extra 20% to cover the tip. After the tip is entered, that amount will be charged to your card. They do this because when you run a credit card, you only run it for the amount of the check, not including the tip since you don’t know what the person may give you. SOME people don’t have enough on the card to cover it, so the bank does this to cover their butts!!!! I’m sure this was explained to you, so next time tell the whole story!!!!! It’s people like you that make restaurant workers CRAZY!! You shouldn’t judge when you don’t know what your judging!
Posted on 09/07/2007 at 6:01 PM