Shelborne Hotel: Does not honor their agreements
By Art Traveller from New York, NY on June 01, 2007.
The Shelborne Hotel’s reservation department and customer service leaves a lot to be desired. I made a booking, six months in advance, and they realized that they could get more money because it is a high season time. They cancelled my reservation and told me that I could rebook at a higher rate.
Shelborne Hotel is located at 1801 Collins Ave., Miami Beach, FL 33139.
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- 1-Star rating
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Art Traveller does not recommend this business.
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ShelbourneMotel says:
I would have done the same thing in their shoes. They’re smart business people and you’re just one little insignificant person. The extra money they made from cancelling your reservation is worth every cent, because your phone calls (if you even bothered to follow up on the issue) and internet rants will fall on deaf ears. Hooray, capitalism!
Posted on 06/05/2007 at 1:13 AM