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Albion Hotel: Gross and terrible customer service   1-Star rating

OMG, I really wish I had read the reviews for this place. I have been in South America, Europe and Caribbean. By far, this hotel was the worst hotel experience of my life. I deeply regret not staying in a Super 8. I never been in a Super 8, but I believe they cannot be worse than this Abion. Pricey and ugly, the pics on their website show a much better place. Besides the poor customer service, the rooms smell bad, are tiny, very poorly decorated, and they do not even have a coffee machine. They “choose” who will have breakfast according to a strange system. They also cancel your reservations if your flight is late. They said your are supposed to call and let them know you are coming late. HOW CAN I CALL FROM A 12 HOUR INTERNATIONAL FLIGHT???? AFTER ARRIVING EXAUSTED,  I was mistreated by the front desk personnel, completely incompetent and uncooperative. Everyone had a different explanation for my reserve cancellation. Decision-makers/managers do not work on Saturday and Sundays, which are the busiest days of the week, right??? Unbelievable!!!! Above all, I did not even receive a “Thanks” when I paid their ridiculous charges. IT WAS A NIGHTMARE! I decided to check out early because I could not stand to continue deal with that place. After I left to another hotel, I finally could enjoy the city of Miami and change my first impression of the people of that city….

Albion Hotel is located at 1650 James Ave., Miami Beach.

See related reviews in: Not Recommended, Hotel, Customer Service, User Reviews  - 1-Star rating

This review is the subjective opinion of the individual traveler and not of MiamiBeach411 nor of its partners.

Maria does not recommend this business.

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