Miami Beach 411
Like what you see? Let's talk about how
we can help your vacation --> Contact Us

Winterhaven Hotel: Mediocre at best   2-Star rating

At first glance it was disappointing but thought we’d give a chance and see what the interior was like. The hallways smelled musty and mildewy. Our room small, dark, and stale. Should have known better considering it was one of few hotels available at the last minute for a reasonable price during WMC. Front desk staff and bartender were friendly and accommodating and the continental breakfast and beach towels a plus (of course, you’re charged a daily amenities fee). YET, when we received a filthy towel and brought it to management’s attention (even showed them) they were argumentative and unsympathetic. Claiming it was not possible because they inspect all their towels and throw away those that are dirty (well um, they missed one).  The hotel manager was supposed to get back in touch with us but a couple hours later he was gone for the day (how convenient) and I have emailed and called the general manager without any response. Very unprofessional.

Don’t waste your time or money. I’ve never been so disappointed with customer service.

Winterhaven Hotel is located at 1400 Ocean Dr., Miami Beach, FL 33139.

See related reviews in: Not Recommended, Hotel, User Reviews  - 2-Star rating

This review is the subjective opinion of the individual traveler and not of MiamiBeach411 nor of its partners.

wmctraveller does not recommend this business.

Do you agree?
You can leave a response, or submit a new review.
Your comments will help others make the right decision in choosing where to spend their time and money.

Was this review helpful? Share It With Others!

Post a Comment

Comments are moderated for spam. An administrator must approve the comment before it will appear on the site.

Discuss the surrounding area in our hugely popular Miami forum.