Sum Yum Gai: Tasty food but bad service  

I received a coupon in the “Best of South Beach Hometown Magazine” for buy one entree, get one 1/2 price at Sum Yum Gai.  The page said “Dine In, Carryout, Delivery.”  So I called to place an order for delivery but no one answered. Since no one was answering the phone, I decided to walk to the restaurant 8 blocks instead. So once I got there I showed the waiter the coupon and he said it was not one of their coupons because their name was not on it.  I told him it was and that I cut it out directly from the ad I received in the mail. He checked with the manager and then said that it was only good for carryout or delivery.  I know for a fact that the ad did not specify this, and I let him know that I tried to call but no one answered the phone.  He said they were busy.  I said fine I would order the meal to go.  He then came back and said that he would honor the coupon for in store eating this one time.

I took a look at the menu and noticed that the prices were more expensive in the store menu than they are online. I brought this up with the waiter and he said this is correct.  I said, “So if I get an order for delivery it costs less with all of the extra packaging and delivery effort than it does for me to come into the restaurant?”  He said yes. This doesn’t make sense to me, but he would not honor the online advertised price.

So I ordered 2 entrees.  They were both very flavorful and enjoyable.  Then when I received the bill, there was an 18% gratuity taken out.  I looked on the menu and it says at the bottom that a 15% gratuity is automatically added to the bill, 18% for parties of 6 or more.  I was charged 18% even though it was only me.

I tried emailing the company with my feedback to get answers for why all the difficulties but their contact information does not work.

Overall the food is very good but I am very disappointed with my experience at Sum Yum Gai and I would be hard pressed to recommend any of my guests to this establishment unless the service improves.

Sum Yum Gai is located at 1403 Washington Avenue, Miami Beach.

See related reviews in: Not Recommended, Restaurant, User Reviews  - 3-Star rating

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